Quick Reference

Credentia Registration and Scheduling Services

1025 Greenwood Blvd 
Suite 401 
Lake Mary, FL 32746 

Hours of Operation (Eastern Time Zone)
Monday – Friday: 8:00 a.m. - 11:00 p.m. 
Saturday: 8:00 a.m. - 5:00 p.m. 
Sunday: 10:00 a.m. - 4:00 p.m. 

Create or Log into Your Credentia Account to:

• Change your current address and phone number. 
• Submit Correction Form to update name, date of birth or social security number before your exam has been scheduled.
• Obtain and submit an Examination Testing Application.
• Check Testing Application status.
• Find test centers and availability. 
• Schedule, reschedule or cancel an examination.
• View exam details such as examination type, scheduled time, date, and location.
• View Score report. 
• Submit and review a Grievance application for completed examination. 
• Submit an excused absence application.

Contact Customer Service to:

• Problem occurs when creating a Credentia Account.
• Did not receive activation link.
• Problem occurs when applying an assigned voucher code.
• Testing Application Issue.
• Received an error message when scheduling examination.
• Score report not viewable in Credentia account after 24 hours.
• Call 888-204-6249.

Alliant Health Solutions

Nurse Aide Program
P.O. Box 105753 
Atlanta, GA 30348 

www.mmis.georgia.gov

(800) 414-4358 / (678) 527-3010 (Local) 
Call for an application for eligibility routes E2, E3, E4, E5 or E6. 
Hours of Operation: 8:00 a.m. – 5:00 p.m. (Eastern Time Zone)